At OmAura, we are committed to delivering your orders safely, on time, and with complete transparency. Please read our shipping policy below to understand how we process and deliver your purchases across India.
Processing Time
We process orders within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays are processed on the next business day.
Once your order is packed and handed to our courier partner, you will receive a shipping confirmation with tracking details.
Shipping Options & Delivery Times
- Standard Shipping: Delivered within 7 to 15 working days across most serviceable locations in India.
- Delivery timelines may vary based on your pin code, product availability, weather conditions, or carrier delays.
- Remote or hard-to-reach areas may require additional delivery time.
Shipping Costs
Shipping charges are calculated at checkout based on your delivery location, order weight, and selected shipping method.
From time to time, we may offer free shipping on orders above a specified amount. Any active promotions will be displayed on our website and at checkout.
International Shipping
Currently, we primarily serve customers within India. If international shipping becomes available, applicable customs duties, taxes, and import fees will be the customer's responsibility, and delivery times may be longer due to customs clearance.
Tracking Your Order
Once your order has been shipped, we will send a tracking number to your registered email address and/or mobile number. You can use this tracking ID to monitor your shipment status in real time on the courier partner's website.
Please Verify Your Address
Ensure that your shipping address, pin code, and contact number are accurate before placing your order. OmAura cannot be held responsible for failed or delayed deliveries caused by incorrect or incomplete address details provided at checkout.
Delays or Lost Packages
If your order is delayed beyond the estimated delivery window, please contact our support team and we will investigate with the courier partner.
In rare cases where a package is confirmed lost in transit, we will review the case and may offer a replacement or refund as appropriate, in accordance with our return and refund policy.
Returns Due to Non-Delivery
If a shipment is returned to us due to an incorrect address, repeated failed delivery attempts, or refusal to accept the package, you may be required to pay reshipping charges for the order to be sent again.
Questions About Shipping?
Our support team is ready to help with delivery updates, tracking, or shipping concerns.